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If you book an activity less than 24 hours prior to the scheduled activity start time, you are required to telephone the local tour supplier immediately right after your booking. The telephone number of the local tour supplier is displayed on your voucher. The office is open from 0700 to 2100 Hong Kong time. If no one answers the phone call after office hour, please telephone again at 0700 next day to add you in the pickup list. Otherwise the tour bus will not go to your hotel.

Upon pickup, your tour guide will find you by eye contact, or read your name from the pickup list. Meeting point is hotel lobby or you will be advised of the nearest meeting place to meet with your guide. Please be waiting at the meeting place 10 minutes prior to departure. No refund for your no show or late arrival.

When Ngong Ping Cable Car will be suspended to carry out bi-monthly regular scheduled maintenance, or closed due to severe weather warning, alternative coach transportation will be available during the cable car service suspension. This tour will be operated by coach transfer between Ngong Ping and Tung Chung. No reduction in the tour price for the lack of the cable car ride.

If you live in a hotel on Lantau Island (Disney Resorts, Novotel Citygate, SkyCity Marriott, Regal Airport Hotel etc): (1) The meeting time is 10:55 from the Taxi Stand at Tung Chung cable car station. You need to take a Lantau taxi (blue) to Tung Chung Cable Car Station. It costs around HKD118 one way for 20 minute driving distance. (2) Tour ends at Tung Chung Cable Car Station at 4pm. (3) Round trip taxi fare will be paid by yourself. No refund or discount on original tour price. (4) No refund for no show or late arrival